Welcome 1. Can a first-time guest tell what to expect and identify one comfortable next step? Consider parking, kids, service expectations, and what happens after the visit.
Not yet Inconsistently Consistently
Follow-up 2. Does every guest or connect-card response have a named person responsible for following up within 48 hours? A system without a clear owner usually becomes a good intention.
Not yet Inconsistently Consistently
Belonging 3. Is there an obvious pathway from attending a service to knowing real people? Connection grows through relationships—not simply more event attendance.
Not yet Inconsistently Consistently
Care 4. Can people ask for prayer or care and know what response they should expect? Trust grows when a vulnerable request receives a clear, compassionate response.
Not yet Inconsistently Consistently
Communication 5. Does your church choose one primary message or action for people each week? When every ministry receives equal emphasis, people often remember none of it.
Not yet Inconsistently Consistently
Digital access 6. Can someone find current messages, events, giving, and next steps quickly without unnecessary friction? Test this on a phone as someone who does not know your church’s systems.
Not yet Inconsistently Consistently
Ownership 7. Do digital responses reliably reach the staff member or volunteer who can act on them? A form submission is not a connection until someone follows through.
Not yet Inconsistently Consistently
Learning 8. Does your team regularly review where people get stuck, respond, or disengage? A short monthly conversation is enough to begin learning.
Not yet Inconsistently Consistently